7836 Monitor customer satisfaction NQF 4, Credits 3
This learning material set consists of the following:
• Learner Guide
• Learner Workbook (formative assessment)
• Learner Portfolio of Evidence Guide (summative assessment)
• Facilitator Guide with Memorandum
• Assessor Assessment Guide with Memorandum
• Assessor Feedback Document
• Moderation Plan, Guide and Report
• Programme Curriculum, Strategy and Alignment document
Optional extra: PowerPoint slides can be created at an agreed cost
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